1. General Terms
If the consumer purchases goods/services through the website, then such mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia governing the distance contracts, including, but not limited to, the Law of the Republic of Latvia, the Regulations “Regulations on Distance Contracts” of the Cabinet of Ministers of the Republic, etc.
The prices and descriptions of the products sold in the online store are placed next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable shipping method. The total cost of the order with shipping costs will then be displayed on the screen. Make a purchase payment to complete the order.
3. Payment Rules
The payment currency in the online store is the euro. The payment can be made via the following payment methods:
1. Visa/Visa Electron/Mastercard payment;
2. Pay Pal payment;
3. direct payment to our bank account, indicating your Order ID or Invoice No as the billing reference;
4. Swedbank, SEB, Citadele vai Luminor internet banking.
The contract enters into force when the payment is successfully transferred to the online store’s bank account. If for any reason it is not possible to fulfill the order, the Customer will be informed and the amount paid will be refunded as soon as possible, but not later than within 14 days after receiving the notice.
The Products are delivered to the following countries: Latvia, Lithuania, Estonia, anywhere in the European Union, Switzerland, Norway and to the United States of America. The purchased products are delivered via courier post and parcel shipping services. All fees and taxes that need to be paid for receiving the product at the delivery address shall be borne by the Customer. Shipping costs are shown before order confirmation. The purchased products are delivered to the address specified by the Customer within 1-3 working days. In exceptional cases, we have the right to send the products during a period of 45 calendar days, informing the customer beforehand.
Rules of Refusal
The Customer has the right to refuse the Products within 14 days after receiving the order. In order to return the Products, the Customer must send them back by mail to the address specified in these Terms. Only unused and unopened Products can be returned. In order to return the Products, the Customer must attach a printed order confirmation to the shipped package. The costs of Product return are borne by the Customer.
In order to exercise the 14-day right of withdrawal, the Customer must ensure the quality and safety of the Products. If the Products are used or damaged, neglected during the period they were in possession of the Customer, if the original packaging of the Products is lost, or if the packaging is significantly damaged, the online store has the right to reduce the refund according to the decreased value of the Products or to refuse the refund completely.
HEMPHILIA will refund the money by sending it to the Customer’s bank account within 3 working days from the date of receiving back the Products. In some cases, the refund may take up to 14 days, or will return the money to the same bank card with which the payment was made.
If you have received a defective product, please contact us by email: email@example.com
The online store is not responsible for delays in the fulfillment or non-fulfillment of the obligations, or any other type of non-fulfillment due to circumstances and obstacles beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the Products and request the return of the Products from the Customer if the price indicated in the online store is significantly lower than its market price due to an error.
6. Processing of the Customer’s Personal Data
The online store only processes personal data that the Customer has entered upon ordering products, such as name, surname, e-mail, etc.
The online store transfers personal data to the shipping service provider(s) to ensure the delivery of the products.
If you have explicitly agreed to receive our marketing communications, including newsletters, we may contact you and share the information about our services and the new offers from time to time. For this purpose, we may process the e-mail address you indicated when signing up for marketing communications. The Customer has the option to refuse to receive marketing communications by notifying us via firstname.lastname@example.org.
7. Procedure for the Settlement of Disputes
The Parties shall resolve all disputes arising between the Seller and the Customer by mutual negotiations or correspondence. If the dispute is not resolved in the form of negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, observing the regulatory enactments of the Republic of Latvia. Disputes between the Consumer and the Seller may be transferred to the Consumer Rights Protection Center or a court of the Republic of Latvia.
The Customer also has the right to take legal action in the dispute resolution bodies of the European Union.